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Contact and supportMemoHoney Phone Number: Who to Call for Orders and Refunds
Quick answer. The MemoHoney order support number is +1 (302) 200-3480. Call it for tracking, order changes and refunds, with your order ID ready.
The website email, contact@Gomemohoney.com, handles page corrections and cannot see orders.
When something is wrong with an order, the first problem is not the parcel. It is knowing which number to ring. MemoHoney has two routes, and sending a question down the wrong one is the most common reason a reply takes days.
- Orders, tracking, changes and refunds: +1 (302) 200-3480 or contact@customercs.com.
- Website pages, privacy and press: contact@Gomemohoney.com, Monday to Friday, 9am to 5pm Eastern.
- Have the order ID from your confirmation email in front of you.
- Never post bottles to the returns address before support has authorised the return.
The two MemoHoney contact routes
Order support can see your order. It handles tracking, order changes and the whole refund process. You can reach it by phone on +1 (302) 200-3480 or by email at contact@customercs.com. The phone is the faster way for anything that is already in motion.
The website inbox, contact@Gomemohoney.com, is for the site itself: a mistake on a page, a privacy request or a press question. It is staffed Monday to Friday, 9am to 5pm Eastern. It cannot see orders, so a refund request sent there has to be passed on and arrives later than a call would.
If you remember one rule, make it this one. Anything about an order goes to order support. Anything about the website goes to the website inbox.
Which route for which question
| Your question | Use | Have ready |
|---|---|---|
| Where is my parcel? | +1 (302) 200-3480 or contact@customercs.com | Order ID, the email used at checkout |
| Change an address or order | +1 (302) 200-3480 | Order ID, the new details |
| Start a refund | +1 (302) 200-3480 | Order ID |
| Damaged seal or a label that differs | +1 (302) 200-3480 | Order ID and photographs |
| A mistake on a page, privacy, press | contact@Gomemohoney.com | The page address and what is wrong |
A new order does not need any of these. The order buttons on this website open the checkout, which asks for what it needs.
Finding your order ID
The order ID arrives in the confirmation email sent when you place the order. Search your inbox for the order email, and check the spam folder if it is missing, because confirmation messages are often filtered. The same email later carries the tracking number.
Write the ID somewhere you can find it. Support asks for it first on every call, and a refund cannot begin without it. Our shipping and tracking post shows how the order email, tracking number and delivery fit together.
What to say when you call about a refund
A refund begins with a phone call, not an email to the website. You have 60 days from the date of purchase, and the seller asks for at least 30 days of use first.
- Call +1 (302) 200-3480 and give your order ID.
- Ask for the return authorisation and the return address in writing before you post anything.
- Pack a note with your full name, your email and the order ID inside the box.
- Send it with tracking, at your own cost.
- Allow 3 to 5 business days to process, then 5 to 10 days for the card.
The guarantee page and the refund policy set out the same steps in full.
The two New York addresses
There are two addresses, and only one takes parcels. The office, 767 Fifth Avenue, Floor 12, New York, NY 10153, USA, receives correspondence and is not a shop. The returns address, 3 Park Avenue, Floor 36, New York, NY 10016, USA, is for returns only after order support has authorised them.
An unannounced parcel with bottles and nothing else cannot be matched to a purchase. That is why the note with your name, email and order ID matters. Everything is also listed on the contact page.
A short checklist before you call
A call goes faster when the facts are on the table. Gather these before you dial.
- The order ID from the confirmation email.
- The email address you used at checkout.
- The tracking number, if the question is about a parcel.
- Photographs, if the question is about a damaged seal, a wrong pack or a label that differs from the one on this website.
- The date you ordered, because the 60 days of the guarantee count from it.
Order support answers questions about the order. It does not give medical advice. If you have a question about your own health or a medicine, ask your clinician or pharmacist.
If a parcel has stopped moving
Tracking comes from the carrier, not from the seller. If it has not updated for several days, call order support with the order ID and the tracking number. If it says delivered and nothing arrived, check with the carrier first, then call support with the delivery address and the date it was marked.
Free US shipping applies to the three and six-bottle packs. The two-bottle pack adds a shipping charge that the checkout shows before you pay, so the order total on your email is the number to quote. For the full path from order email to doorstep, see the shipping page.
Be patient with the first reply and keep your messages short. One clear email with the order ID in the subject line is easier to match to an order than three long ones. If you phone, write down the name of the person you spoke with and the time of the call. If you are told a return is authorised, ask for it in writing before you post anything, so that the parcel is expected when it arrives.
Questions people ask about Memo Honey phone number
What is the MemoHoney phone number?
Order support is +1 (302) 200-3480. Use it for tracking, order changes and refunds, with your order ID.
Can I start a refund by emailing the website?
No. The website email cannot see orders. A refund starts with a call to order support, or an email to contact@customercs.com with your order ID.
Where do I send a MemoHoney return?
To 3 Park Avenue, Floor 36, New York, NY 10016, USA, but only after order support has authorised the return. Include your name, email and order ID in the box.
MemoHoney: every amount printed, so you can judge it
Seven rows, 665.5 mg declared, one capsule a day. A 60-day window from purchase to decide for yourself.
$79, $69 or $49 a bottle across two, three and six bottles, 60 days on every pack
Choose A MemoHoney PackOne capsule a day, 30 to a bottle. Lot MEM-26/GO-8806, shipped from the United States.
