MemoHoney Official Website › Refund Policy
RefundsMemoHoney Refund Policy
MemoHoney bought on this website carries a 60-day money-back guarantee from the date of purchase. The seller asks for at least 30 days of use first. To claim, call +1 (302) 200-3480 with the order ID, then return the bottles to the New York returns address, tracked and at your own cost.
Refunds take 3 to 5 business days to process once the return is credited, then 5 to 10 days to reach the card.
The MemoHoney refund window, day by day
60 days from the date of purchase. The seller asks for at least 30 days of use before a claim, which starts with a call and the order ID.
- Day 0
The date of purchase
The window starts when the order is placed at the checkout, not when the parcel arrives. Keep the confirmation email: it holds the order ID.
- Day 30
The seller’s condition is met
The seller asks for at least 30 days of use before a claim. One bottle, at one capsule a day, is exactly thirty days.
- Days 30–60
The time to decide
Buyers on this desk most often describe 3–6 weeks before they notice a change. Use this stretch to read your own routine against day one.
- Day 60
The window closes
Call before the end of day 60 from purchase, with the order ID. Sixty days is counted from the checkout, so mark the date when you order.
Last reviewed September 2026. Earlier versions are replaced in place and the date above moves with each change.
How to claim a MemoHoney refund
From the first call to the money on your card, in order.
- 1
Call the order desk with the order ID
+1 (302) 200-3480. The website email cannot see orders; the phone desk can, and it is where a refund starts.
- 2
Get the return authorisation and the address in writing
Returns go to 3 Park Avenue, Floor 36, New York, NY 10016, USA. Wait for the go-ahead before posting anything.
- 3
Put your name, email and order ID inside the box
A carton that arrives with bottles and nothing else cannot be matched to a purchase.
- 4
Send it tracked, at your own cost
Return postage is the buyer's. The tracking number is the proof of arrival.
- 5
Then two waits, in sequence
3 to 5 business days for the desk to process the return once it is credited, then 5 to 10 days before the card shows it.
The order ID. It is in the confirmation email from the checkout, and every step above needs it. The website email cannot see orders. For a refund, use the phone.
What the MemoHoney refund covers
The guarantee is simple on purpose: the window, the order ID and the bottles.
| Situation | How it is handled |
|---|---|
| The claim | A call to +1 (302) 200-3480 with the order ID, inside the 60 days |
| The condition | At least 30 days of use, as the seller asks |
| Every pack size | Two, three and six bottles carry the same window. |
| Return postage | Paid by you; use a tracked service. |
| Original shipping on the two-bottle pack | Confirmed by order support on the call. |
| A bottle bought elsewhere | Cannot be matched to an order on this desk. |
Order support confirms the refund amount for your order on the call.
The returns address
3 Park Avenue, Floor 36, New York, NY 10016, USA
Use it only after order support authorises the return.
Inside the box
Put your full name, your email and the order ID inside the carton, with the bottles.
Tracked postage
The buyer pays return postage and should use a tracked service. Keep the tracking number until the refund arrives.
Four MemoHoney refund situations, and the route for each
Most refund questions fall into one of four shapes. Each starts the same way: the order ID and a call.
A parcel that has not arrived
Check the tracking in the order email first, then call +1 (302) 200-3480 with the order ID. The window still runs from the date of purchase, so raise a late parcel early rather than waiting it out.
A damaged seal or a label that differs
Do not use the bottle: the label itself says not to if the safety seal is damaged or missing. Photograph the seal, the panel and the base, and call order support with the order ID before posting anything.
A change of mind before dispatch
Call +1 (302) 200-3480 with the order ID straight away. Changes are easiest before the parcel ships, and order support confirms what can still be done for that order.
A decision near the end of the window
The call has to come before day 60, counted from the date of purchase rather than delivery. Make it with the order ID to hand; order support confirms the refund amount for your order on the call.
- The order confirmation email, with the order ID
- The date of purchase, which starts the 60-day window
- The return authorisation and the address order support gives you
- The tracking number for the return parcel
MemoHoney refund timings
Two waits run in sequence once the return is credited.
The MemoHoney refund terms in full
The same policy, clause by clause, for the record.
1. Who this policy covers
This policy covers MemoHoney ordered through the order buttons on gomemohoney.com, which open the seller’s checkout. It is a purchase policy, not a medical promise.
2. The window
60 days from the date of purchase. The seller asks for at least 30 days of use before a claim.
3. How to claim
Call +1 (302) 200-3480 with the order ID, or write to contact@customercs.com. Wait for the return authorisation and the address before posting anything.
4. Returning the product
Returns go to 3 Park Avenue, Floor 36, New York, NY 10016, USA. Include your full name, your email and the order ID. Return postage is paid by the buyer, and a tracked service is strongly advised.
5. Timing
3–5 business days to process once the return is credited, then 5–10 days before it shows on the card. The refund goes back to the card used at the checkout.
6. Changes to this policy
If the seller’s printed terms change, this page is updated to match and its review date moves forward. Order support can confirm the terms for your order on the call.
MemoHoney refund questions
Does the 60 days start at delivery?
No. The window runs 60 days from the date of purchase, so a parcel that takes a week to arrive leaves 53 days of use inside the window.
When can I make a claim?
After at least 30 days of use, as the seller asks, and before day 60 counted from the date of purchase. One bottle covers the 30 days.
Can I email for a refund instead of calling?
Order support also reads contact@customercs.com. The website address, contact@Gomemohoney.com, cannot see orders, so a refund request sent there cannot be acted on.
Who pays for return postage?
You do. Use a tracked service: the tracking number is the proof the parcel arrived.
How long until the money is back?
3–5 business days to process once the return is credited, then 5–10 days before it shows on the card.
Where does the return go?
To 3 Park Avenue, Floor 36, New York, NY 10016, USA, tracked and at your own cost, with your full name, your email and the order ID inside the carton.
Is the guarantee a promise that MemoHoney will work?
No. It is a purchase policy, not a medical promise. It lets you run the routine for up to 60 days from purchase and get your money back through order support if you decide against it.
What if I bought MemoHoney somewhere else?
The window on this page applies to orders placed through this website, because only those can be matched to an order here. A bottle from another seller follows that seller’s own terms.
Who keeps the MemoHoney refund policy up to date
The website desk writes and dates this page from the seller’s printed terms; order support applies it to each order.
