MemoHoney Official Website › Shipping
Shipping & trackingMemoHoney Shipping and Tracking
MemoHoney ships from the United States. The three- and six-bottle packs ship free inside the US; the two-bottle pack adds a shipping charge at checkout. Tracking arrives in the order email.
For tracking, order changes or a missing parcel, call +1 (302) 200-3480 with the order ID; the website email cannot see orders.
Costs by pack, how tracking works, what to check when the parcel arrives, and how delivery sits against the 60-day guarantee.
MemoHoney shipping costs by pack
Two packs ship free inside the US. The smallest pack pays postage.
| Pack | Shipping | Pack total | Supply |
|---|---|---|---|
| 2 bottles | Shipping added at checkout | $158 | 60 days |
| 3 bottles | Free US shipping | $207 | 90 days |
| 6 bottles | Free US shipping | $294 | 180 days |
The two-bottle shipping charge appears on the checkout before you pay.
How MemoHoney tracking works
One email, one number, one phone line if anything goes quiet.
- 1
The order email
Sent when the order is placed. It carries the order ID; keep it.
- 2
The tracking number
Tracking arrives in the order email. Follow the parcel on the carrier's site from there.
- 3
If it stalls
Call +1 (302) 200-3480 with the order ID. The phone desk can see orders; the website email cannot.
- 4
On arrival
Check the parcel and the bottles before the first capsule. The next section has the list.
When your MemoHoney parcel arrives
Four checks before the first capsule, against the label laid flat.
Count the bottles
Two, three or six, as ordered. Each holds 30 capsules.
Check the seal
The label says not to use a bottle whose safety seal is damaged or missing. Call the desk instead.
Match the label
Advanced Memory Support on the front, seven rows on the panel. Verify a bottle has the full check.
Store it
Store in a cool, dry place away from heat and light. Keep the order email with the bottles' lot in mind.
Looking after a MemoHoney delivery in heat or rain
The label's storage line starts at the doorstep: a cool, dry place away from heat and light.
Bring it in the same day
A porch in summer or a mailbox in the sun is the heat the storage line warns against. The tracking in the order email shows the delivery day, so plan to be in or ask a neighbour.
Keep it dry
Open a rain-soaked parcel indoors and dry the bottles before they go in the cupboard. The safety seal on each bottle matters more than the carton.
Keep the carton until the check is done
If anything arrives damaged, photographs of the box and the bottles make the call to the desk quick. Once the check is done, the carton can go.
Keep the order and the bottles together
This desk files its stock under lot MEM-26/GO-8806. Keeping the order email with the bottles lets any question be matched to the order in one call.
Changing a MemoHoney order, or a parcel that goes wrong
Every one of these starts with the same thing: a call with the order ID.
Wrong address
Call +1 (302) 200-3480 as soon as you notice, with the order ID. Changes are easiest before dispatch.
Damaged parcel
Photograph the box and the bottles, keep everything, and call the desk. Do not use a bottle with a broken seal.
Missing parcel
Check the tracking first, then neighbours and safe places, then call the desk with the order ID.
Wrong pack
Compare the bottle count with the order email and call the desk. Keep the bottles unopened until it is sorted.
Delivery and the MemoHoney 60-day clock
The guarantee counts from the purchase, not the doorstep.
Start on arrival
Delivery days come out of the window, not on top of it. Take the first capsule the day the parcel arrives so the full 30-day condition fits comfortably.
Decide with time to spare
A return is posted after a phone call, and postage is yours. Deciding around week six leaves room for both before day 60.
What arrives with a MemoHoney order, and how
One parcel, one order email, and what to look for on each.
By post: the bottles
Two, three or six bottles of 30 capsules, each with its safety seal, shipped from the United States.
By email: the order record
The order ID and the tracking. It is the one document every later step asks for, so keep it where you can find it.
On the base: lot and best-before
Where the bottle shows them, the lot and the best-before date sit on the base. This desk files its stock under lot MEM-26/GO-8806.
Not in the box: a subscription
Nothing is set to repeat. The next parcel ships only if you place the next order.
Shipping MemoHoney outside the United States
The checkout decides what ships where.
Orders ship from the United States, and the free shipping on three and six bottles is a US offer. For an address elsewhere, the checkout shows whether it can be served and at what cost before anything is charged.
Customs rules for supplements vary by country and are the buyer's to check. Tracking still arrives in the order email, and the phone desk handles questions the same way.
Who to contact about a MemoHoney delivery
Five questions, and where each one goes.
| Question | Who handles it | What to have ready |
|---|---|---|
| Where is my parcel? | The phone desk, +1 (302) 200-3480 | The order ID |
| Change the address or the pack | The phone desk, +1 (302) 200-3480 | The order ID, quickly |
| Damaged or wrong parcel | The phone desk, +1 (302) 200-3480 | Photos and the order ID |
| Order questions by email | contact@customercs.com | The order ID in the subject |
| A mistake on this website | contact@Gomemohoney.com | The page and the line |
The website email cannot see orders. For a refund, use the phone. Hours for the website email: Mon–Fri 9:00am–5:00pm ET.
- Full name as it appears on the mailbox, and the apartment or unit number.
- The five-digit ZIP code, checked twice; a wrong one sends a parcel the wrong way.
- A phone number the carrier can use if it cannot find the door.
- An address where someone can take in a parcel, or a safe place you trust.
Reordering MemoHoney without a gap
No subscription means no automatic parcel. A reminder does the job.
- Every pack is a one-time order. Nothing ships again unless you order again.
- Reorder about ten days before the last bottle runs out, so the routine does not break while a parcel is on its way.
- Three and six bottles ship free inside the US, which makes the larger packs the natural reorder.
- Start any new supplement one at a time, as NCCIH advises, so the routine stays readable.
MemoHoney returns: shipping the other way
If a pack goes back under the 60-day guarantee, the shipping rules reverse. Four things to know.
Call before you post
A return starts with +1 (302) 200-3480 and the order ID. Wait for the go-ahead before sending anything.
The returns address
3 Park Avenue, Floor 36, New York, NY 10016, USA. It is a different address from the office, and the one a return must go to.
Tracked, at your cost
Return postage is the buyer's. A tracked service is the proof the parcel arrived.
Inside the box
Your full name, your email and the order ID, so the carton can be matched to the purchase.
MemoHoney shipping questions
Does MemoHoney ship free?
The three- and six-bottle packs ship free inside the US. The two-bottle pack adds shipping at checkout.
Where does MemoHoney ship from?
From the United States.
How do I track my MemoHoney order?
Tracking arrives in the order email. If it stalls, call +1 (302) 200-3480 with the order ID.
Can I change my MemoHoney shipping address?
Call +1 (302) 200-3480 with the order ID as soon as possible; changes are easiest before dispatch.
Does MemoHoney ship internationally?
Orders ship from the US and free shipping is a US offer. The checkout shows whether an address elsewhere can be served, and the cost, before you pay.
Does the MemoHoney guarantee start when the parcel arrives?
No. The 60 days run from the date of purchase.
Who pays to send MemoHoney back?
The buyer pays return postage. Call +1 (302) 200-3480 first, then send the bottles tracked to 3 Park Avenue, Floor 36, New York, NY 10016, USA with your name, email and order ID inside.
Sources for the MemoHoney shipping page
Shipping terms are the seller's, read on the order page; the references below are linked above.
- Dietary Supplements: What You Need to Know. Office of Dietary Supplements, National Institutes of Health. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely