MemoHoney Official Website › Contact
SupportContact MemoHoney Support
For tracking, order changes and refunds, call MemoHoney order support on +1 (302) 200-3480 or email contact@customercs.com, with your order ID to hand. For the website itself, corrections, privacy and press, write to contact@Gomemohoney.com, Monday to Friday, 9am to 5pm Eastern.
The website email cannot see orders, so a refund always starts with order support.
MemoHoney support routes, by question
Two desks answer for this website: order support, which can see your order, and the website desk, which writes the pages.
Order support by phone
Tracking, order changes and refunds. The fastest route for anything about an order already placed.
Order support by email
The same desk in writing. Put the order ID in the subject line.
| Your question | Use | Have ready |
|---|---|---|
| Tracking a parcel | +1 (302) 200-3480 or contact@customercs.com | Order ID, the email used at checkout |
| Changing an address or an order | +1 (302) 200-3480 | Order ID, the new details |
| Starting a refund | +1 (302) 200-3480 | Order ID; the return posts after the call |
| A damaged seal or a label that differs | +1 (302) 200-3480 | Order ID and photographs |
| A mistake on a page, privacy, press | contact@Gomemohoney.com | The page address and what is wrong |
| Placing a new order | The order buttons on this website | Nothing: the checkout asks |
The website email cannot see orders. For a refund, use the phone.
MemoHoney desk addresses in New York
Two addresses, two different jobs. Only one of them takes parcels.
The office
767 Fifth Avenue, Floor 12, New York, NY 10153, USA
Correspondence for Gomemohoney. Not a shop, and not a place to send bottles.
Returns
3 Park Avenue, Floor 36, New York, NY 10016, USA
Only after order support has authorised the return. Put your full name, your email and the order ID inside the box.
Call +1 (302) 200-3480 first. A carton that arrives with bottles and nothing else cannot be matched to a purchase, and the buyer pays return postage and should use a tracked service.
How to start a MemoHoney refund
Five steps from the phone call to the card, inside 60 days of purchase.
- 1
Call the order desk with the order ID
+1 (302) 200-3480. The website email cannot see orders; the phone desk can, and it is where a refund starts.
- 2
Get the return authorisation and the address in writing
Returns go to 3 Park Avenue, Floor 36, New York, NY 10016, USA. Wait for the go-ahead before posting anything.
- 3
Put your name, email and order ID inside the box
A carton that arrives with bottles and nothing else cannot be matched to a purchase.
- 4
Send it tracked, at your own cost
Return postage is the buyer's. The tracking number is the proof of arrival.
- 5
Then two waits, in sequence
3 to 5 business days for the desk to process the return once it is credited, then 5 to 10 days before the card shows it.
60 days from the date of purchase. The seller asks for at least 30 days of use before a claim, which starts with a call and the order ID. The full terms are on the refund policy and the 60-day guarantee pages.
What MemoHoney order support needs from you
Six details make any request quick. The first one matters most.
The order ID
In the confirmation email from the checkout. It is the one detail every request needs.
The checkout email
The address you gave at checkout, so the desk can find the order if the ID is lost.
The name on the order
The full name the order was placed under, as it appears on the confirmation.
What has happened
One or two sentences: the parcel is late, the address changed, you would like a refund.
Which pack
Two, three or six bottles, and the date of purchase that starts the window.
Photographs, if relevant
A damaged seal, a label that differs or a broken parcel: a clear photo settles it in one call.
Tracking arrives in the order email. Parcels ship from the United States; see shipping and tracking for costs by pack.
Your MemoHoney order, from checkout to day 60
Six moments in the life of an order, and which of them need order support.
- At checkout
The order email arrives
The checkout sends a confirmation carrying the order ID. Keep it: every support request, and every refund, starts from that number.
- Before dispatch
The time for changes
An address or pack change is easiest before the parcel leaves. Call +1 (302) 200-3480 with the order ID as soon as you notice.
- On dispatch
Tracking
Tracking arrives in the order email. Parcels ship from the United States, free on three and six bottles and added at checkout on two.
- On arrival
Check the bottle
The seal under the cap, the front label, the seven-row panel and the lot on the base. The bottle check takes two minutes; photograph anything that differs and call before the first capsule.
- Day 30
The seller’s condition is met
One bottle at one capsule a day lasts 30 days, the minimum use the seller asks for before a claim.
- Day 60
The window closes
Sixty days from the date of purchase, not from delivery. A claim before then is one call to +1 (302) 200-3480 with the order ID.
When the order email arrives, put day 30 and day 60 from the purchase date in your calendar. Buyers on this desk most often describe 3–6 weeks before they notice a change, so the second date is the one to plan around.
Send a note to the MemoHoney website desk
Corrections are welcome. Every page names its review date, and a fix moves it forward.
Write to the MemoHoney website desk
For corrections, broken links, privacy requests and press questions. This form opens your own email program addressed to contact@Gomemohoney.com; nothing is stored on this website. It cannot see orders, so questions about an order go to +1 (302) 200-3480.
MemoHoney support, by the numbers
The waits worth knowing before you get in touch.
Ordering MemoHoney: the one route
Support is for orders already placed. New orders go through one door.
New orders are never taken by phone or email. Every order button on this website opens the seller’s secure checkout, where you choose two, three or six bottles and pay once. Card details go into that checkout and never into this website.
Ordering through this website is what ties your purchase to this desk, and that is what makes the 60-day window and order support here apply to it.
MemoHoney contact questions
Can I order by phone?
Orders are placed through the order buttons on this website, which open the seller’s secure checkout. The phone line at +1 (302) 200-3480 is order support: tracking, changes and refunds for an order already placed.
Which email do I use for a MemoHoney refund?
contact@customercs.com, or the phone at +1 (302) 200-3480, with your order ID. The website email cannot see orders. For a refund, use the phone.
Where do I find my order ID?
In the order confirmation email sent when you completed the checkout. Keep that email: it also carries your tracking.
Can I walk in at the New York office?
The office at 767 Fifth Avenue, Floor 12, New York, NY 10153, USA is a correspondence address for the desk, not a shop, and returns go to a separate address only after order support authorises them.
How fast does the website desk reply?
The website desk reads contact@Gomemohoney.com Mon–Fri 9:00am–5:00pm ET. A correction is made on the page itself and the review date moves forward.
I spotted a mistake on a page. Who do I tell?
The website desk at contact@Gomemohoney.com. Say which page and what is wrong; a photo of your label helps if the question is about a printed amount.